The hotel is located on the avenue El Poblado, several metres away from shopping centres amidst a financial and commercial district of the city. The bus station is a 2-minute walk away and the train station is about 1 km from the hotel.
168 rooms are located on 13 storeys and can be reached by lift. The reception desk is open round the clock. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include medical assistance, room service, a laundry service and a hotel shuttle bus.
Air conditioning ensures that rooms maintain comfortable temperatures. Some rooms have a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
Guests can enjoy a refreshing swim in the outdoor pool area. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments.
Various dining options are available, including a restaurant, a breakfast room and a bar. Bed and breakfast is offered as a catering option. A generous breakfast buffet and lunch offer culinary delights every day. Special meals, including diet meals, are also available. The hotel also offers special catering options.
The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.